Shipping policy

We offer free tracked shipping on all orders within Canada over $200.  For orders under $200, we offer standard shipping for $10 if you are within the GTA, or $15 Canada wide. All orders are shipped from Toronto within two days of payment verification.

We use Canada Post for all-orders, expedited shipping generally takes 2-7 business days but could be slightly longer for more rural areas.

Stay home, shop online and get your new goods delivered to your door! We can't thank you enough for keeping us busy here in the shop. 


All orders are currently shipping by Canada Post for delivery to your home. As Canada Post is currently receiving record-breaking volume, shipping times are MUCH slower than normal. 


We are as excited as you are to get your order into your hands, & are processing shipments as quickly as is possible in these, ahem, interesting times. Please allow up to three business days for your order to be processed. You will receive a notification as soon as your package is heading out the door. It'll be worth the wait ;)


Please share photos of your packages arriving and tag us at @frocktoronto. It really makes our day to see them arrive at their new homes.

SHIPPING TO THE USA

For orders the the USA, we offer standard shipping for $25.  All orders are shipped from Toronto within two days of payment verification. We use Canada Post for all international orders. Shipping times to the USA vary depending on location, approximate shipping time will be provided at checkout.

LOST & DAMAGED ORDERS

By placing an order with Frock, you understand that we are not responsible for delays or loss of items by our shipping provider, Canada Post. Frock is not held liable for items once they are shipped to your requested address.

We understand that accidents happen. If your order arrives damaged, please email us at info@frock.ca with your order number, a description of the defect, and a photo.

RETURN POLICY

We will accept full-priced merchandise in an unworn, unopened condition for store credit or exchange within 14 days of purchase. 

For online orders, the same conditions apply. You must request a return within 7 days of receiving your order and ship it back to us within 14 days.

Intimates and all sale items are final sale.

Email us at info@frock.ca stating the reason for your return, along with your order number.  Once we can confirm the return, you should mail your product to:


Frock
97 Roncesvalles Ave
Toronto ON
M6R 2K9


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For orders outside of Canada, please clearly mark the package as ' Return of Goods' as we will not be able to accept the package if it has incurred duties or taxes. For both domestic and international orders, please allow 10 business days for the refund to appear on your credit or debit card.