Privacy Policy

At Frock, we keep your information in the strictest confidence. We would never give, sell or trade your information. If you purchase a product from our store, you will have the option to be added to our mailing list. You will receive emails updating you about new store products, sales and events. If you'd rather not hear from us you can unsubscribe at any moment.

When you visit shop frock.ca, cookies (or similar technologies) are used to help us improve your shopping experience. Any information we gather this way will be used to enhance and personalize your experience, provide custom, personalized content, diagnose problems and maintain security. Unless you have adjusted your settings to refuse cookies, our system will use cookies when you are browsing and shopping on our website. These techniques do not collect personal information such as your name, email address, postal address, or telephone numbers. Please let us know if you need a hand opting out!

By using the Frock website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information.

Return/Exchange Policies

We do not accept returns. We will accept full-priced merchandise in new condition (for store credit or exchange) only within 14 days of purchase. For online orders, the same conditions apply. You must request a return within 7 days of receiving your order and ship it back to us within 14 days.

Intimates and all sale items are final sale.

Email us at sales@frock.ca stating the reason for your exchange, along with your order number or name on the order.

Once we can confirm the exchange, you can mail your product to:

Frock
 ~ Attn: Returns
97 Roncesvalles Ave

Toronto ON

M6R 2K9

Shipping costs are non-refundable. You are responsible for paying for your own shipping costs for returning your item. 

For international orders outside of Canada, please clearly mark the package as “Return of Goods” as we will not be able to accept the package if it has incurred duties or taxes. For both domestic and international orders, please allow 10 business days for the refund to appear on your credit or debit card.

Please be advised that we are unable to retroactively modify or refund orders in the event that a discount code is not applied during the purchase process. Additionally, we are unable to accommodate price matching for items purchased prior to a sale.
We sincerely appreciate your understanding.