Store Closing FAQs
Frock has been part of the Roncesvalles community for over two decades, and this decision did not come lightly.
After the passing of our founder, Cathryn, four years ago, Jim made the decision to continue the business for several more years to honour her legacy and determine its long-term future. Given the changing landscape for small businesses over the past few years and Jim’s desire to step into retirement, the decision has been made to close Frock at the end of this season.
It is a deeply personal and bittersweet decision. We are incredibly proud of what Frock has been and grateful for the support and friendships built over the years. For those who would like more context, Jim has shared a full statement on our website.
We do not have an exact closing date at this time, but we will update you as soon as we are able!
Spring 2026 will be Frock’s final season, and we will be sharing updates in-store, on social media, and on our website as plans become clearer.
Yes. As we move through our final season at Frock, there will be an assortment of sales and promotions. Details will be shared in-store and online as well on our instagram page.
Our sale will be updated continuously, new styles and categories will be announced on our website (see link here) and on instagram.
Yes! We encourage customers to use gift cards and store credit AS SOON AS POSSIBLE during our final season. We will communicate clearly about timelines and final dates giftcards are accepted as we get closer to closing.
Yes, we will continue to receive select new pieces throughout the spring season, including brands you know and love.
Our return and exchange policy remains in place for now. As we approach our final weeks, policies may change and will be clearly communicated at that time.
Please be aware that ALL ITEMS PURCHASED ON SALE ARE FINAL SALE.
Our team will be here through the season, and we are incredibly grateful for their dedication and care during this transition.
Frequently Asked Questions
We ship to Canada. Having a problem getting it to work for you at checkout? Give us a buzz at sales@frock.ca or (416) 516-1333 and we will do our best to get you sorted.
We are currently NOT shipping to the United States.
Online orders will be packed from Tuesday through Friday. If your order is being shipped, you will receive an email updating you when it is shipped out. If your order is for in-store pick-up, you will receive an email notifying you of when it is ready for pick-up.
Click to learn more about our Shipping Policy
We are currently NOT shipping to the United States.
Depending on the shipping option you choose, it may include tracking. Please reference this link to choose the best shipping option for you.
For pick-up: depending on timing, we may be able to prepare your package within an expedited time-frame. Please email us at sales@frock.ca , or call us at (416) 516- 3111 for further enquiry.
For shipping: any expedited shipping options are automatically determined by delivery location and will be listed at checkout. Please be advised that we cannot guarantee Canada Post shipping timelines, as they are responsible for your package once it has been processed into their system.
If you have issues with your package not arriving within the allotted time-frame, please reach out and we will contact Canada Post on your behalf.
Please make sure that you are aware of the time-line listed in your shipping option, as we can not reach out to Canada Post until that time-frame has passed.
If you are located outside of Canada, depending on your country’s specific regulations, you may be charged duties and taxes upon receipt of your package. We are not responsible for taxes or duties charged.
Check out this tool or others like it online for general estimates. - Duty & Tax Calculator
Signature release shipping options will be made available to you at checkout.
As a small business, Frock does not offer returns.
We offer exchange or store credit on all regular priced, unworn merchandise within 14 days of purchase.
Proof of purchase is required - please have your receipt ready.
We carry a wide range of brands, each with their own sizing metrics. We do our best to post sizing charts whenever they are provided, but if you need further guidance, please feel free to reach out.
We accept all major credit cards and we currently process all payments through Shopify and PayPal. We can, of course, process your payment in person via card or cash, etc.
Unfortunately, we are unable to process payments over the phone.
Yes! Gift Cards are currently only purchasable via our website. The link is available HERE.
If you would like a physical card for gifting purposes, we can provide you with one in-store that you can include your gift card number on.
Gift cards never expire. Should you have any issues with yours or one you’ve gifted, do not hesitate to reach out.
You can contact us by email at sales@frock.ca, or by phone at (416) 516-1333.
If your package arrives and the contents are damaged, please email us at sales@frock.ca with your order number, a description of the defect, and a photo.
If your package doesn't arrive within the allotted time frame referenced in the shipping option you chose at checkout, please email us at sales@frock.ca and we will contact Canada Post on your behalf.
We use Canada Post for all of our orders. Unfortunately, delays do happen and we are not able to mitigate them once the package has been processed by our shipping provider. If you have any questions about delays you might be experiencing, please reach out at sales@frock.ca.
We appreciate your patience as we are a very small team working hard behind the scenes to get your orders out as soon as we possibly can.