Frequently Asked Questions

We ship to Canada & USA. Having a problem getting it to work for you at checkout? Give us a buzz at or (416) 516-1333 and we will do our best to get you sorted.

Online orders will be packed from Tuesday through Friday. If your order is being shipped, you will receive an email updating you when it is shipped out. If your order is for in-store pick-up, you will receive an email notifying you of when it is ready for pick-up.

Click to learn more about our Shipping Policy

Depending on the shipping option you choose, it may include tracking. Please reference this link to choose the best shipping option for you. 

For pick-up: depending on timing, we may be able to prepare your package within an expedited time-frame. Please email us at , or call us at (416) 516- 3111 for further enquiry. 

For shipping: any expedited shipping options are automatically determined by delivery location and will be listed at checkout. Please be advised that we cannot guarantee Canada Post shipping timelines, as they are responsible for your package once it has been processed into their system.

If you have issues with your package not arriving within the allotted time-frame, please reach out and we will contact Canada Post on your behalf.

Please make sure that you are aware of the time-line listed in your shipping option, as we can not reach out to Canada Post until that time-frame has passed.

If you are located outside of Canada, depending on your country’s specific regulations, you may be charged duties and taxes upon receipt of your package. We are not responsible for taxes or duties charged.

Check out this tool or others like it online for general estimates.  - Duty & Tax Calculator

Signature release shipping options will be made available to you at checkout.

As a small business, Frock does not offer returns.

We offer exchange or store credit on all regular priced, unworn merchandise within 14 days of purchase.

Proof of purchase is required - please have your receipt ready.

We carry a wide range of brands, each with their own sizing metrics. We do our best to post sizing charts whenever they are provided, but if you need further guidance, please feel free to reach out.

We accept all major credit cards and we currently process all payments through Shopify and PayPal. We can, of course, process your payment in person via card or cash, etc.

Unfortunately, we are unable to process payments over the phone.

Yes! Gift Cards are currently only purchasable via our website. The link is available HERE.

If you would like a physical card for gifting purposes, we can provide you with one in-store that you can include your gift card number on. 

Gift cards never expire. Should you have any issues with yours or one you’ve gifted, do not hesitate to reach out.

You can contact us by email at, or by phone at (416) 516-1333.

If your package arrives and the contents are damaged, please email us at with your order number, a description of the defect, and a photo.

If your package doesn't arrive within the allotted time frame referenced in the shipping option you chose at checkout, please email us at and we will contact Canada Post on your behalf.

We use Canada Post for all of our orders. Unfortunately, delays do happen and we are not able to mitigate them once the package has been processed by our shipping provider. If you have any questions about delays you might be experiencing, please reach out at

We appreciate your patience as we are a very small team working hard behind the scenes to get your orders out as soon as we possibly can.