We offer free tracked shipping on all orders within Canada over $250.
For orders under $250, we offer standard shipping for $10 if you are within the GTA (Greater Toronto Area), or $15 Canada wide. All orders are shipped from Toronto within two days of payment verification.
We use Canada Post for all-orders. Expedited shipping generally takes 2-7 business days but could be slightly longer for more rural areas.
All orders are shipped from Toronto within 7 days of order confirmation. This will shorten as the COVID restrictions are lifted. We use Canada Post for all international orders.
For orders in the USA, we offer standard shipping for $25. Shipping times to the USA vary depending on location, approximate shipping time will be provided at checkout.
Choose “pick up” as your delivery method when checking out. Shopify is really going to want to use your last Shopify cart settings from ANY Shopify store you’ve visited recently, so we encourage you to double and triple check! You can always email us to let us know or leave a note if you’re unsure it’s working for ya.
We appreciate how excited you are to receive your order, so we do our best to prep and pack up your orders lickety split but do ask that you give us at least one business day (when we are in store), just in case we're swamped! Know that you will receive an email notification as soon as your package is heading out the door, or ready for pickup.
UPDATE: As of August 15th, we are requesting that orders placed for pickup in the shop are retrieved within 30 days of pickup notification. We will reach out after around 2 weeks and again closer to the 30 days.
Any orders not retrieved or otherwise arranged beyond the 30 days will be donated to one of several of our near and dear neighbourhood resources.
Are you just thrilled with your new goodies from the shop? We would love to see them on you!! Please share and tag us @frocktoronto. It really makes our day to see you!
Lost or Damaged Orders
By placing an order with Frock, you understand that we are not responsible for delays or loss of items by our shipping provider, Canada Post. Frock is not held liable for items once they are shipped to your requested address.
We understand that accidents happen. If your order arrives damaged, please email us at email@example.com with your order number, a description of the defect, and a photo.