Shipping/Pickup Info

SHIPPING POLICY
As a small business we unfortunately cannot afford to offer free shipping. Please choose the best shipping option from checkout and view this link to ensure you're choosing the best shipping option for you.  Prices and timelines will be determined at checkout depending on the size, weight, and destination of your order.

 

SHIPPING DELAYS
We use Canada Post for all of our orders. During busy seasons and the holidays you may experience delays. Please reach out to us directly if you have further questions or specific requests. We appreciate your patience as we are a very small team working hard behind the scenes to get your orders out as soon as we possibly can.

USA & INTERNATIONAL SHIPPING
We HIGHLY recommend referencing this link to choose the best shipping option for you. Once your package has been shipped we are not responsible for your item. Please contact Canada Post for any questions you may have about the status of your package.

CURBSIDE PICKUP
Choose “pick up” as your delivery method when checking out. Shopify is really going to want to use your last Shopify cart settings from ANY Shopify store you’ve visited recently, so we encourage you to double and triple check! You can always email us to let us know or leave a note if you’re unsure it’s working for ya.

We appreciate how excited you are to receive your order, so we do our best to prep and pack up your orders lickety split but do ask that you give us at least one business day (when we are in store), just in case we're swamped! Know that you will receive an email notification as soon as your package is heading out the door, or ready for pickup.

UPDATE: We are requesting that orders placed for pickup in the shop are retrieved within 30 days of pickup notification. We will reach out after around 2 weeks and again closer to the 30 days. 

Any orders not retrieved or otherwise arranged beyond the 30 days will be donated to one of several of our near and dear neighbourhood resources.

Are you just thrilled with your new goodies from the shop? We would love to see them on you!! Please share and tag us @frocktoronto. It really makes our day to see you!

Lost or Damaged Orders

By placing an order with Frock, you understand that we are not responsible for delays or loss of items by our shipping provider, Canada Post. Frock is not held liable for items once they are shipped to your requested address.

We understand that accidents happen. If your order arrives damaged, please email us at sales@frock.ca with your order number, a description of the defect, and a photo.